The Social Services Department in Durham County, N.C., which transitioned to an electronic document storage system seven years ago, is finding that the e-filing system is helping to fill in the gaps now that staff layoffs and budget cuts are common, according to a recent article.
With budget cuts occurring amid a growing county population — one of the fastest in the nation, according to the article —the online document storage system is proving to be very helpful.
"It frees up human resources to do other things. It has freed up caseworkers so that they can concentrate on those who need services," said the county's senior program analyst, who was quoted in the article.
The system worked so well over the years that eight more department adopted the e-document and storage management process, as well. All claim that it has improved efficiency and changed the way each department operates.
The Social Services Department says their digital case management system is time-efficient and cost-effective. Instantaneous retrieval is a value for the department. It saved the county $1 million by eliminating the need for an archival storage building when the Public Health Service and Social Services departments began sharing space.
These days within the Social Services Department, documents are now being created digitally as opposed to being merely digitally scanned. And the county is looking for ways to implement online documents for the public to help reduce paperwork.
Online document storage completely solved storage issues with paper documents and helped to automate business processes. It reduced waste and improved customer service.
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